Administrative/Professional

Description
Temporary Full or Part-time
$24.73 hourly

Position is within the Office of the Attorney General. In general, the duties of an Assistant Complaint Examiner (ACE) is to receive and record all incoming contacts from consumers; determine if a complaint is suitable for mediation after first confirming that the consumer has attempted to resolve the matter with the business in question; and, either
a) assign the case to a mediator;
b) handle the complaint;
c) refer the complaint to some other agency;
d) decline to accept the complaint.
Once a complaint is in mediation, the ACE routinely reviews the work in progress; supervises the work of the volunteer mediator and provides a written evaluation of assigned trainee mediators.
Responsibilities include organizing appropriate and prompt responses to steady flow of consumer complaints, work which requires a series of independent judgments; daily supervision over volunteer mediation staff at the direction of the Chief of the Division.

Representative Tasks: (The following represent a minimum of representative tasks assigned).
• Records incoming consumer contacts into the database
• Responds to the mail and e-mail as needed
• Routes telephone calls and mail for the volunteer mediators
• Establishes mediation cases
• Answers inquiries from the public concerning general consumer matters
• Advises the mediators on their cases and reviews the mediators work
• Evaluates mediator's performance
• Assists in the training of new mediators on mediation techniques
• Informs the Complaint Examiner of non-routine matters
• Assists in the maintenance of the Division’s complaint database

Requirements
Knowledge, Skills and Abilities Required: (Substantive knowledge requirements may be acquired on the job).
• Ability to write clear and concise memos and letters
• Ability to translate legal concepts into easily understood English
• Knowledge of state and federal laws dealing with consumer protection issues
• Knowledge of other agencies and entities that can assist consumers
• Ability to assist, support and direct volunteer mediators
• Sufficient computer skills to efficiently manage e-mail and manipulate simple databases
• Ability to organize a caseload for prompt and efficient processing
• Ability to read, interpret, and explain pertinent laws, rules, regulations, and contracts

Contact Email
recruiter@tristatestaffing.com

Comments
Please send a resume and cover letter to the above email.

On the subject line enter "Attorney General"

Description
The Bureau of Motor Vehicles is hiring temporary Customer Representative Specialist’s 8am-5pm Monday thru Thursday
$19.76 per hour

For the following locations:
• Augusta- 1 position
• Bangor- 2 positions
• Kennebunk- 1 position
• Lewiston- 1 position
• Portland- 1 position
• Scarborough- 1 position
• Springvale- 1 position
• Topsham- 1 position

These temporary employees will support daily operations within BMV branch offices and must meet the minimum qualifications for the Customer Rep Specialist – MV Branch classification. Additionally, travel may be required.

Typical duties may include:
• Assisting customers with motor vehicle registrations, driver licenses and permits, State IDs (including Real ID), voter registrations, license plates, handicap placards, and title applications
• Reviewing legal documentation to verify residency, legal presence, insurance coverage, and eligibility requirements
• Explaining motor vehicle laws, rules, regulations, and bureau policies to the public
• Processing registrations, specialty plates, and title applications while ensuring compliance with applicable regulations
• Collecting and reconciling transaction funds and maintaining daily cash accountability
• Performing vehicle identification number (VIN) inspections when required
• Assisting with branch financial reconciliation in the absence of a branch manager
• Supporting training of new employees on BMV procedures and policies
• Assisting with supply inventory including plates, stickers, and forms
• Coordinating with other BMV units, town offices, and law enforcement when necessary
• Utilizing language access services to assist customers whose primary language is not English

Requirements
Candidates should have training, education, or experience in office and administrative support work that demonstrates:

• Strong customer service experience assisting the public with applications, fees, examinations, or services involving eligibility or compliance requirements
• The ability to make independent decisions regarding processes and actions in accordance with established procedures
• The ability to effectively assist customers and maintain composure in stressful customer-service situations

Contact Email
recruiter@tristatestaffing.com

Comments
Please send a resume and cover letter to the above email address.

On the subject line please indicate CRS and which location.